Get in Touch With Us
Whether you have a question about one of our casino reviews, spotted something that needs correcting, or want to share feedback on how we cover the US online gambling market, this page explains how to reach us and what happens after you do.
How to Contact the Team
Email is the most direct route to us. Write to [email protected] and a member of the editorial team will read your message personally. We aim to reply within two working days. During busier periods it may take a little longer, but we follow up on every message we receive.
To help us get back to you quickly, include a short description of your enquiry in the subject line — for example, whether it concerns a specific casino review, a bonus term, a correction or a partnership question. The more context you give us upfront, the faster we can route your message to the right person.
What You Can Write to Us About
There is no wrong reason to get in touch. Below are the most common enquiries we handle:
- Questions about our reviews — If you want to understand how we assessed a particular casino, what an editorial rating reflects, or how a listed bonus actually works in practice, ask us directly.
- Bonus and terms clarifications — Casino welcome offers can come with wagering requirements, game restrictions, withdrawal caps and expiry dates. If something in our coverage is unclear, let us know and we will explain it or update the copy.
- Corrections and accuracy reports — We research and verify our content carefully, but the online casino market moves fast. If you believe something we have published is out of date or inaccurate, we want to hear about it. We take factual accuracy seriously and will investigate promptly.
- Content suggestions — If there is a topic related to US online casinos — payment methods, state-level regulations, responsible gambling tools — that you feel we should cover more thoroughly, tell us. Reader input genuinely shapes what we work on next.
- Partnership and commercial enquiries — If you represent a casino brand or affiliate network and would like to discuss how your product might be considered for inclusion on this site, please introduce yourself and describe what you are proposing. Note that commercial relationships do not determine our editorial rankings or ratings.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please mention it in your message. We will point you toward appropriate support services, including the National Problem Gambling Helpline (1-800-522-4700) and the resources at ncpgambling.org.
What Happens After You Email Us
Every message is read by a real person on the editorial team. We do not use automated responses as a substitute for a genuine reply. If your enquiry requires input from more than one person — for example, a detailed accuracy check across multiple casino pages — it may take us slightly longer, but we will always acknowledge receipt and follow up.
For correction requests, we will confirm whether a change has been made and, where relevant, update the fact-check date on the affected page.
A Note on Editorial Independence
globalchicago.net compares online casinos available to US residents. The casinos we list are licensed and regulated; our editorial ratings reflect independent research and are not for sale. When a casino appears on this site, it may generate commission if a reader signs up — that relationship is disclosed on the relevant page and has no bearing on how we rank or assess any operator.
If you have a concern about how a specific casino is represented here, or feel that coverage is misleading in any way, raising it with us is the right first step. We review those concerns seriously.
Responsible Gambling — a Standing Commitment
Our coverage of US online casinos always includes information about legal eligibility (players must be at least 21 in most states and physically located within a state where online gambling is permitted), licensed operators, fair game certification and responsible gambling tools. If a message to us touches on any of these areas, we will give it the appropriate attention.
If gambling has stopped being enjoyable or is affecting your finances or wellbeing, please reach out to a support organisation rather than waiting. The National Problem Gambling Helpline is available around the clock on 1-800-522-4700, and many states also run their own dedicated support lines.
Our Response Standards
- Target reply time: two working days
- Every message read by a team member, not filtered by a bot
- Corrections investigated and confirmed in writing
- Commercial enquiries assessed separately from editorial decisions
- Responsible gambling concerns handled with care and directed to appropriate resources
Thank you for taking the time to reach out. We are a small, editorially focused team and reader contact genuinely helps us keep this site accurate and useful.